Concierge Health Care Managers

Sheila Kolt, LCSW, CMC

Co-Founder and Co-President

Sheila has worked in the field of geriatric care management for over 20 years with specializations in dementia, behavioral health, stroke, spinal cord injuries, oncology, Parkinson’s Disease and multiple sclerosis.

Prior to co-founding Concierge Health, Sheila worked as Director of Care and Relationship Management at Alliance Homecare. She originated and ran the care management department by managing the clinicians and bridging them to a large network of industry professionals. She oversaw and ensured excellence in delivery of quality clinical care. She worked as Director of Resident Services at Brookdale Senior Living, in which she managed care for almost 200 residents. Other employment experience includes Senior Geriatric Care Manager at SeniorBridge and social worker/discharge planner at a private psychiatric hospital, Holliswood Hospital. Additionally, Sheila built and managed all aspects of her part-time psychotherapy private practice.

Sheila has been a member of the Aging Life Care Professional Association since 2008 and served as Treasurer and currently serves as Vice President on the Board of the New York Chapter. She is the 2021 Aging Life Care Association Excellence award recipient for her dedication to the Association and profession through outreach, promotion and service.

Sheila has been a member of the Case Management Society of America since 2014 and served as Executive Director and currently serves as President on the Board of the New York Chapter.

Sheila is a member of The ORION Resource Group, an organization dedicated to ensuring that older adults thrive in the community.

Sheila graduated from the University of Pennsylvania with a Bachelor of Arts in Psychology and Columbia University with a Master of Social Work.

Sheila is bilingual in Spanish.

Certifications:

• Licensed Clinical Social Worker (LCSW): New York, Connecticut and New Jersey
• Care Management Certified (CMC), the National Academy of Certified Care Managers (NACCM)
• Social Work Field Instructor Certified, Seminar in Field Instruction (SIFI)

Dana Reisch, LMSW, CMC

Co-Founder and Co-President

Dana has worked in the field of geriatric care management for over 20 years with specializations in dementia, behavioral health, stroke, spinal cord injuries, oncology, Parkinson’s Disease and multiple sclerosis.

Prior to co-founding Concierge Health, Dana originated and ran the Care Management program for Caring People Incorporated. She was responsible for the oversight of patient, family and guardian care management services throughout the five boroughs of New York City and Nassau County, NY. She was also a member of a New York University Medical Center affiliated psychiatry practice, where she conducted psychotherapy, specializing in geriatric patients. Additionally, she has served as an Adjunct Professor at Hunter College’s Brookdale Center for Healthy Aging. Previous employment experience also includes Village Care of New York’s Rehabilitation and Nursing Center (VCRN) and New York-Presbyterian Medical Center’s inpatient geriatric psychiatry program.

Dana is The Director of Education, Outreach and Community Relations for the Aging Life Care Professional Association’s New York Chapter. Additionally, she serves on the organization’s national committee for Corporate Partnerships and Community Outreach. She is a member of both the Case Management Society of America and The ORION Resource Group, organizations dedicated to ensuring that older adults thrive in the community.

Dana received her Master of Social Work from The State University of New York at Stony Brook.

Certifications:

• Licensed Master Social Worker (LMSW): New York and Connecticut
• Care Management Certified (CMC), the National Academy of Certified Care Managers (NACCM)
• Social Work Field Instructor Certified, Seminar in Field Instruction (SIFI), Fordham University

Deirdre Buckman, LCSW

Senior Care Manager

Deirdre has worked as a Social Worker in New York City since 2012, providing direct services to older adults in both clinical and community-based settings.  Deirdre previously worked for The Carter Burden Network’s Community Elder Mistreatment and Abuse Prevention Program (CEMAPP), where she provided extensive social support and facilitated legal advocacy on behalf of vulnerable, elder residents of Upper Manhattan who were experiencing elder abuse crises.  Deirdre also provided focused clinical support to adults with severe, chronic mental health diagnoses as a member of the Woodhull Hospital ACT (Assertive Community Treatment) Team in North Brooklyn.  While working with ACT, she collaborated with a multi-disciplinary clinical team to develop treatment plans that reflected client preferences, an often overlooked aspect of care that informs successful health outcomes.  Deirdre has also worked for the Bronx VAMC (Veterans Affairs Medical Center), providing case management and social support to Veterans experiencing housing insecurity through the HUD VASH (Housing and Urban Development / Veterans Affairs Supportive Housing) program.

Deirdre received her Bachelor of Arts and Master of Social Work degrees from Fordham College at Lincoln Center.

Certifications:

• Licensed Clinical Social Worker (LCSW):  New York

Andrea Restivo, LMSW, C-ASWCM

Care Manager

Andrea is a licensed seasoned clinician with expertise in psychosocial evaluations and therapeutic interventions. She works in both inpatient acute care and private sector settings.

Andrea completed her Master of Social Work degree from Case Western Reserve University with a summa cum laude distinction and having interned at The Cleveland Clinic.

She started her career at Lenox Hill Hospital and then VNS Health where she is on staff at NYU Langone Medical Center. She was previously the Associate Director of Intake at Alliance Homecare in New York City.

Andrea is experienced in behavioral health, dementia, neurology, hospice, oncology, and pediatrics.

In her spare time, she lectures, writes, and is a member of various non-profit and volunteer organizations.

Certifications:

• Licensed Master Social Worker (LMSW): New York & Connecticut
• Post Graduate Certificate in Cognitive Behavioral Therapy, Bryn Mawr College
• Certified Advanced Social Work Case Manager
• Certified Dementia Practitioner

Malka Zeller, LMSW

Care Manager

Malka Zeller has worked in the healthcare field since 2015, providing services to older adults in multiple care settings.  Malka’s expertise lies in the fields of both cognitive and behavioral health, including assessments and treatment planning, with customized care plans to improve healthcare outcomes. She is an integral part of the Concierge Health care management team.

Her career has included the VA Medical Center on a multi-disciplinary team, helping retired Veterans obtain both housing and case management services. Malka previously worked for The Met Council in their Holocaust Survivor program, to help facilitate social support for survivors and assist with financial needs due to chronic illness.  Additional experience included Self Help Community Services in a NORC (Naturally Occurring Retirement Community), where she provided specialized case management services to seniors, including providing healthcare and benefits information.  This position also required collaboration with clients and their families, regarding long term care needs, specifically with home healthcare services and assisted living.

Malka received her Bachelor of Arts degree from Yeshiva University and her Master of Social Work degree from Hunter College.

Certifications:

• Licensed Master Social Worker (LMSW): New York

Donna Freund, LCSW

Care Manager

Donna has worked in the fields of both healthcare management and social work in New York City since 2007.  She began her career at Bellevue Hospital Center, as an Inpatient Psychiatric Social Worker, working with one of the most underserved and vulnerable populations.  In 2015, Donna was brought on to the Mount Sinai Visiting Doctors Program to spearhead a care management service model. This program was designed for patients with multiple medical comorbidities who also had histories of multiple ER visits and/or hospitalizations. This model served to streamline and aide communication between multi-person care teams. Donna takes great pride from her work with the program’s oncology patients, providing advocacy, coordination of care and rapport building.  Her previous employment, as a Team Leader on an Intensive Mobile Treatment Team, provided clinical support and supervision to a staff working with the most at-risk population in NYC.  Most recently, Donna worked as a Life Care Manager at Alliance Homecare, providing care management oversight to clients and families to help navigate chronic illness, crisis care and end of life care.

Through working with various populations across the spectrum and diversified backgrounds, Donna brings a wealth of resources and knowledge pertaining to various services in the community. Donna received her Bachelors of Arts Degree from Ithaca College with a focus on gender studies, and her Masters of Social Work from the Silberman School of Social Work at Hunter College.

Certifications:

• Licensed Clinical Social Worker (LCSW): New York

Karen Ronan, RN

Care Manager

Karen Ronan has been a nurse for 29 years, and she studied at Salve Regina University in Newport RI for her undergraduate and graduated with a BSN in 1994. She returned to NY and worked at New York University Medical Center for 24 years. Other areas of work included United Health Care and Mamaroneck School District. In addition, she attended the Pace University Family Nurse Practitioner Program in the early 2000s. She holds numerous certifications and awards throughout her career, Her Wound Certification is international, and she also holds a certification in geriatrics from the NYU School of Nursing.

Karen had first-hand experience with a family member becoming handicapped and needing care around the clock care when her own mother suffered a stroke in 2002, She personally took care of her and managed her care while raising three small children and was a Nurse Manager at NYUMC. Today she is working as a Geriatric Care manager ensuring the safety of elders and their support systems.

Michelle Galligan, LMSW

Care Manager

Michelle Galligan began her social work career in 1998 as a community-based Geriatric Care Manager in Los Angeles, California at the Westside Center for Independent Living.  In 2000, she graduated from California State University, Long Beach, obtaining her Masters Degree in Social Work with a concentration in Older Adults and Aging.  That same year she moved to New York City and started employment at the New York Foundation for Senior Citizens (NYFSC) as their Home Sharing Coordinator; her role supported and advised seniors in maintaining their independence.  Soon thereafter she transferred to the role of Director of NYFSC’s Transitional Housing Services, serving older adults and the elderly with medical needs. Most recently Michelle was the Director of the Community Elder Mistreatment and Prevention Program (CEMAPP) at Carter Burden Network, Inc., overseeing and providing case and crisis management as well as clinical support to vulnerable seniors residing in Manhattan.

Certifications:

• Licensed Master Social Work (LMSW): New York
• Social Work Field Instructor Certified, Seminar in Field Instruction (SIFI),  Hunter College
• Post Graduate Certificate in Spirituality and Social Work, New York University

Hailey Elkind, LMSW

Care Manager

Hailey Elkind has been a practicing Social Worker for over 15 years, working in a Hospital setting, Care Management, and Home Care. Hailey specializes in supportive counseling, community resources, and advocacy.

Hailey has been working for Carter Burden Network, a non profit organization. For over 10 years Hailey has been providing supportive counseling, case management, assistance with benefits, entitlements, and financial support grants for older adults. In addition Hailey has worked at Alliance Home Care, providing care management and support to her clients and their families.

Prior to her Social Work career Hailey has worked in Maimonides Hospital, Cardiology Department as a medical assistant.

Hailey has a Bachelors degree in Psychology and Human Services and a Masters Degree in Social Work from Adelphi University.

Certifications:

• Licensed Social Worker (LMSW): New York.
• Social Work Field Instructor Certified, Seminar in Field Instruction (SIFI), Fordham University
• Hailey is fluent in both Russian and Ukrainian languages.

Jessie Shapiro, LMSW

Care Manager

Jessie is a licensed social worker in New York and New Jersey, proficient in working with adults and older adults specifically within community-based settings. Jessie graduated from the University of Michigan with a Bachelor of Arts in Psychology and Columbia School of School Work with an MSW focus in Advanced Clinical Practice as well as Health, Mental Health, and Disabilities. Jessie was a member of Columbia’s Evidence Based Practice Program for Severe Mental Health Disorders under the NY Office of Mental Health. At the University of Michigan, Jessie volunteered with the Center for Forensic Psychiatry in Saline, Michigan, where Jessie visited criminal defendants adjudicated incompetent to stand trial or acquitted NGRI by the Michigan court system.

Since starting her social work career, Jessie has had experience in geriatrics working at Tompkins Park Senior Center in Bedford Stuyvesant, Brooklyn, where Jessie offered on-site support to seniors.  Jessie provided psychotherapy to seniors and families, developed treatment plans for clients with dementia and Alzheimer’s, assisted with government benefits, healthcare, and other case management services, and lead regular group therapies for community members. Jessie has also worked on an ACT (Assertive Community Treatment) team, a multi-disciplinary approach that provides community-based intensive outpatient care to adults with serious mental illness. Jessie’s experience in providing treatment to 68 clients at a time on the ACT team has offered her skillful insight into person-centered treatment planning and assessments, NYC’s housing systems, adult day programs, insurance, and the coordination of complex medical and psychiatric services.

Certifications:

• Licensed Master Social Worker (New York & New Jersey)

Julia Hollander Campbell

Director of Marketing & Business Development

Julia has worked in the field of elder care and aging for nearly 15 years with a strong network and reputation among health, financial, and legal professionals.  She has a track record of results-driving, effective leadership and a compassionate understanding of the trials and tribulations families navigating elder care face.

Prior to joining Concierge Health, Julia’s deep healthcare, business and financial experience includes serving as Vice President of Professional Relationships & Business Development with Alliance Homecare, Director of Professional Relations with SeniorBridge, and over 25 years as an owner of Corporate Security Resources, Inc., an investigative and security firm serving high net worth individuals and businesses.  Previous to that, Julia enjoyed a career in financial services with BNY Mellon’s Private Banking Group, Irving Trust Company and KPMG.

Julia’s experience with chronic disease, caregiving and aging also includes over two decades as a member and mentor of Alzheimer’s caregiver and grief support groups.  She is an active member of the Orion Resource Group, an organization dedicated to ensuring that older adults thrive in society, currently serves as a chapter lead for the Modern Elder Academy Metro NY Alumni Group and has participated in community service roles as a Governance Board Director of the Financial Women’s Association of New York.

Julia has been certified as a Fraud Examiner, attended Vassar College and is a graduate of Wesleyan University in Middletown, CT.